Return, Refund & Shipping Policy

1. Overview

This Return, Refund & Shipping Policy applies to all physical products (clothing and apparel) purchased from Supmed LLC through our website.

By placing an order, you agree to the terms outlined below.

2. Returns

We accept returns of eligible products within 14 days from the date you receive your order. To be eligible for a return:

• the item must be unused, unworn, and in its original condition.

• all original tags and packaging must be intact.

• proof of purchase (order confirmation or receipt) must be provided.

We reserve the right to refuse returns that do not meet these conditions.

3. Non-Returnable Items

The following items are not eligible for return:

• worn, washed, or damaged items

• items returned without original tags or packaging

• personalized or custom-made products (if applicable)

• items returned after the 14-day return period

4. Return Process

To initiate a return, please contact us at hello@supmed.net with:

• your order number

• the item(s) you wish to return

• the reason for the return

We will provide you with return instructions after reviewing your request.

5. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• a defective product

• an incorrect item sent by us

In such cases, Supmed LLC will cover the return shipping costs.

We recommend using a trackable shipping method, as we are not responsible for lost or undelivered return shipments.

6. Refunds

Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund.

If approved:

• the refund will be processed to the original payment method

• refunds are issued within 7–10 business days

• original shipping costs are non-refundable, unless required by law

Refunds are processed through the same payment provider used for the original transaction (e.g. Stripe).

7. Exchanges

We currently do not offer direct exchanges.

If you wish to exchange an item, please return the original item and place a new order.

8. Shipping Policy

8.1 Order Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

8.2 Shipping Destinations

We ship to selected countries as listed during checkout.

Shipping availability may vary depending on your location.

8.3 Delivery Time

Estimated delivery times are provided during checkout and may vary depending on the destinationand shipping method selected.

Delivery times are estimates and not guaranteed.

8.4 Shipping Costs

Shipping costs are calculated at checkout and depend on:

• delivery location

• shipping method selected

• order size and weight

8.5 Customs and Duties

International shipments may be subject to customs duties, taxes, or import fees imposed by the

destination country.

Such charges are the responsibility of the customer.

9. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at

hello@supmed.net, including:

• your order number

• a description of the issue

• clear photos of the product and packaging

We will arrange a replacement or refund where appropriate.

10. Contact Information

For any questions regarding returns, refunds, or shipping, please contact us:

Supmed LLC

1613 Evans Avenue #520 Cheyenne, WY 82001-4619 United States

Email: hello@supmed.net

Phone: +1 307 204 4955